Best practices in customer success from SaaStr Europa 2018 with Katherine Barrios, Emilia D’Anzica and Sue Duris. Hiring new teams, balancing the department communication and the right skill sets for CSM.
Adult involvement in learning can be the key to personal and company success. So, we cover the best learning methodologies for adults, as understanding the adult learner the crucial for educational institutions and small and large-scale business entities.
An accomplished HR leader with over 25 years of extensive HR experience answers the most pressing questions related to the HR sphere!
📌 Our invited experts, founders of their own SaaS companies, reveal the topic of customer onboarding...
📌 Read the interview with Irina Ketkin to find out how L&D differs from training, how to democratize training and make it effective.
December 2018 Update for AcademyOcean: new blog and certificate designs, Academy Feed, Zapier Academy and more.
Let's meet at SaaS Nation 2018!
Why do companies need Customer Success & Customer Service teams? The importance of Customer Success & Service team training. How to build a perfect team training program?
Learn how customer enablement helps SaaS companies build strong customer relationships and boost retention. This article covers best practices like building online communities, educating users, gathering feedback, providing multi-channel support, and guiding customers throughout their journey. It also discusses key enablement technologies like LMS, help centers, in-app guidance, virtual training, and customer success teams.
Why feedback is important in HR. And how best to create and maintain a culture of feedback. Let's take a look at HR experts' opinion.
Empower your partners for success! Learn how a well-structured partner training program boosts sales, customer satisfaction, and loyalty. Discover essential components, platform selection, enablement best practices, and how to measure training impact.
Where do you start when you are building your customer onboarding process for your company? Let’s look at three stages of setting up your onboarding.
Unlock the full potential of new hires with this comprehensive guide to effective employee onboarding. Discover best practices, key onboarding steps, HR's role, and proven strategies to enhance retention and productivity. Learn how onboarding checklists, onboarding software, and structured experiences can improve engagement and reduce early turnover. Avoid common onboarding mistakes and build a welcoming, high-performing workplace culture from day one.
Explore the critical importance of employee satisfaction in today's competitive business landscape. Learn how it reduces turnover, boosts productivity, fosters a positive culture, and cultivates employee loyalty. Discover essential factors and best practices for maintaining high employee satisfaction.
Read the interview with Andrea Roman Diaz to find out what social projects GoDaddy company carries out and how a hurricane can "organize" the office movie night.
to keep up with the latest info, live updates, and incredible content!
to keep up with the latest info, live updates, and incredible content!