Search results for "customer success best practices 2018"

  |  6 min read
December 12, 2018

Customer Success Best Practices In 2023: how to plan the adaptation correctly?

Best practices in customer success from SaaStr Europa 2018 with Katherine Barrios, Emilia D’Anzica and Sue Duris. Hiring new teams, balancing the department communication and the right skill sets for CSM.

  |  8 min read
October 6, 2022

Best Learning Methodologies For Adults

Adult involvement in learning can be the key to personal and company success. So, we cover the best learning methodologies for adults, as understanding the adult learner the crucial for educational institutions and small and large-scale business entities.

  |  7 min read
August 17, 2020

Interview #4 Leanne Bernhardt: "I sit at the table, and I’ve earned it!"

An accomplished HR leader with over 25 years of extensive HR experience answers the most pressing questions related to the HR sphere!

  |  12 min read
December 16, 2021

SaaS Customer Onboarding: best practices 2023

📌 Our invited experts, founders of their own SaaS companies, reveal the topic of customer onboarding...

  |  7 min read
May 19, 2022

Irina Ketkin: “Learning and Development is not the same as training”

📌 Read the interview with Irina Ketkin to find out how L&D differs from training, how to democratize training and make it effective.

  |  4 min read
January 2, 2019

December'18 Update

December 2018 Update for AcademyOcean: new blog and certificate designs, Academy Feed, Zapier Academy and more.

  |  5 min read
October 22, 2018

We are Going to SaaS Nation 2018

Let's meet at SaaS Nation 2018!

  |  7 min read
May 26, 2020

How to train Customer Success & Service teams and achieve stunning results

Why do companies need Customer Success & Customer Service teams? The importance of Customer Success & Service team training. How to build a perfect team training program?

  |  5 min read
January 19, 2024

What Is Customer Enablement And 5 Best Practices For Saas Customers

Learn how customer enablement helps SaaS companies build strong customer relationships and boost retention. This article covers best practices like building online communities, educating users, gathering feedback, providing multi-channel support, and guiding customers throughout their journey. It also discusses key enablement technologies like LMS, help centers, in-app guidance, virtual training, and customer success teams.

  |  15 min read
March 14, 2022

Enabling a Culture of Feedback

Why feedback is important in HR. And how best to create and maintain a culture of feedback. Let's take a look at HR experts' opinion.

  |  7 min read
March 26, 2025

Partner Training Demystified: From Basics to Effective Course Creation

Empower your partners for success! Learn how a well-structured partner training program boosts sales, customer satisfaction, and loyalty. Discover essential components, platform selection, enablement best practices, and how to measure training impact.

  |  7 min read
January 30, 2019

Customer Onboarding: Steps, Examples, and Best Practices | AcademyOcean

Where do you start when you are building your customer onboarding process for your company? Let’s look at three stages of setting up your onboarding.

  |  9 min read
April 9, 2025

The Ultimate Employee Onboarding Checklist

Unlock the full potential of new hires with this comprehensive guide to effective employee onboarding. Discover best practices, key onboarding steps, HR's role, and proven strategies to enhance retention and productivity. Learn how onboarding checklists, onboarding software, and structured experiences can improve engagement and reduce early turnover. Avoid common onboarding mistakes and build a welcoming, high-performing workplace culture from day one.

  |  5 min read
September 14, 2023

What Is Employee Satisfaction? Benefits And Best Practices

Explore the critical importance of employee satisfaction in today's competitive business landscape. Learn how it reduces turnover, boosts productivity, fosters a positive culture, and cultivates employee loyalty. Discover essential factors and best practices for maintaining high employee satisfaction.

  |  10 min read
April 22, 2021

Andrea Roman Diaz from GoDaddy: "I am a natural extrovert so dealing with people comes as second nature to me."

Read the interview with Andrea Roman Diaz to find out what social projects GoDaddy company carries out and how a hurricane can "organize" the office movie night.

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