Best practices in customer success from SaaStr Europa 2018 with Katherine Barrios, Emilia D’Anzica and Sue Duris. Hiring new teams, balancing the department communication and the right skill sets for CSM.
What value SaaS conferences bring to new companies and our own experience attending SaaS Nation and Web Summit.
In November AcademyOcean is launching a new Academy Creation Service. We also attended Web Summit 2018, SaaS Nation and our CEO was featured in Nathan Latka’s podcast.
Customer education can provide your sales department with valuable data which can be used to generate leads, boost sales and even increase the size of closed deals.
Convincing your superiors to buy a new tool for marketing or customer success can prove to be a challenge. Here is how to raise your chances of actually getting the green light.
How to apply the Pareto principle in customer education for better results.
How to create your first product Academy in six stages: a checklist for your customer education content creation process.
AcademyOcean updates for October 2018: Course Folders feature, conferences and useful content.
Find out how to create a SaaS content marketing aimed at success
Course Folder is the new AcademyOcean feature that helps manage and structure Academy content and improves customer education process.
Let's meet at SaaS Nation 2018!
Calculate your customer education's efficiency
Tips to outperform your competitors
Check out how to design your customer education strategy
Are you ready for a monthly AcademyOcean Update? We have some cool features and great news for you!
Find out how to boost your results with your new tool - an academy
Checklist for writing a perfect article including what it must consist of and how it must be edited
Description of how you may boost your customer education with the help of external and internal ways and why it's so important
Updates for AcademyOcean for August 2018. New and improved quizzes with images.
Description of what knowledge base and some deficiencies it has and how academy can solve them
Correct informing of your customers of new features will influence their customer retention and will increase your customer LTV
Main LMS Complaints and Academy as an easier solution
Description of what whitepaper is and how academy can make it more interactive
Our update for July 2018 about our participation in 8P Conference and our new features like our Academies will be protected via ssl and our teaser lessons
We explain SaaS companies that the best investment they can make as SaaS
Cases of exceptional customer service and at the end takeaways how to improve it
How to reduce two churns: customer churn and staff churn with the help of Academy
Make your old good content work for you again. Repackage your posts and create a great online course
This is what changed for AcademyOcean in June. Read more about our monthly news and updates in this post
An essential short checklist for every Academy owner. 5 main points you should pay attention to while creating your lessons
A detailed review on the most common myths about Academies. Don’t let them stop you on your trip to building a better relationship with your customers
How to fix weak spots in your lessons. With these tips, it is not hard to improve your Academy content
We've gathered all of AcademyOcean's May updates in this post. Read more about our latest changes here
How to find weak spots in your content and fix it. Use statistics in your Academies to achieve the best results in your content marketing strategy
Pay attention to some important points when launching an Academy. These tips will help you to receive best results from your Academy
What is lead scoring and why it is important. How to use Academies for lead scoring
Comparing Academies to e-books and whitepapers. Why Academies are a more convenient way to bring your customers onboard
It’s been a whole month since we posted our very first blog post. Four posts later, we are adding a new blog topic named AcademyOcean Updates. Read more about our changes in April!
Quizzes are a cool tool in Academies. Along with lessons, it makes your content engaging and fun
There are many ways to teach your customers on HOW and WHY to use your product. We will review what may suit your needs better: an Academy or a knowledge base
We are adding more gamification to Academies. Meet your new Top Learners section!
Hello and welcome to the new AcademyOcean blog! A year has passed since AcademyOcean first release. We celebrated on 24 March 2018 and then we thought: “It...