|  4 min read

Customer Success Best Practices In 2018

Best practices in customer success from SaaStr Europa 2018 with Katherine Barrios, Emilia D’Anzica and Sue Duris. Hiring new teams, balancing the department communication and the right skill sets for CSM.

 |  4 min read

Why Attending SaaS Conferences Is A Good Idea

What value SaaS conferences bring to new companies and our own experience attending SaaS Nation and Web Summit.

 |  3 min read

November`18 Update

In November AcademyOcean is launching a new Academy Creation Service. We also attended Web Summit 2018, SaaS Nation and our CEO was featured in Nathan Latka’s podcast.

 |  3 min read

3 Ways Customer Education Сan Contribute To The Sales Process

Customer education can provide your sales department with valuable data which can be used to generate leads, boost sales and even increase the size of closed deals.

 |  4 min read

How To Make Your Boss Agree To New Tools

Convincing your superiors to buy a new tool for marketing or customer success can prove to be a challenge. Here is how to raise your chances of actually getting the green light.

 |  3 min read

The Law Of The Vital Few In Customer Education

How to apply the Pareto principle in customer education for better results.

 |  6 min read

6 Steps To Create Your First Product Academy

How to create your first product Academy in six stages: a checklist for your customer education content creation process.

 |  3 min read

October`18 Update

AcademyOcean updates for October 2018: Course Folders feature, conferences and useful content.

 |  5 min read

SaaS Content Marketing Mistakes You Should Avoid

Find out how to create a SaaS content marketing aimed at success

 |  3 min read

New Feature: Course Folders

Course Folder is the new AcademyOcean feature that helps manage and structure Academy content and improves customer education process.

 |  5 min read

We are Going to SaaS Nation 2018

Let's meet at SaaS Nation 2018!

 |  6 min read

How to Measure the Effectiveness of Customer Education

Calculate your customer education's efficiency

 |  3 min read

How to Get Ahead of Your Competitors

Tips to outperform your competitors

 |  6 min read

Your Customer Education Strategy Design

Check out how to design your customer education strategy

 |  2 min read

September`18 Update

Are you ready for a monthly AcademyOcean Update? We have some cool features and great news for you!

 |  5 min read

10X Results With Your New Academy

Find out how to boost your results with your new tool - an academy

 |  6 min read

Your Perfect Article Checklist

Checklist for writing a perfect article including what it must consist of and how it must be edited

 |  5 min read

How to Boost Your Customer Education

Description of how you may boost your customer education with the help of external and internal ways and why it's so important

 |  2 min read

August`18 Update

Updates for AcademyOcean for August 2018. New and improved quizzes with images.

 |  4 min read

Why Your Knowledge Base Is Not Enough

Description of what knowledge base and some deficiencies it has and how academy can solve them

 |  4 min read

Increase your Customer LTV with New Product Features

Correct informing of your customers of new features will influence their customer retention and will increase your customer LTV

 |  7 min read

Learning Management System Complaints

Main LMS Complaints and Academy as an easier solution

 |  6 min read

How many people read your whitepaper?

Description of what whitepaper is and how academy can make it more interactive

 |  2 min read

July'18 Update

Our update for July 2018 about our participation in 8P Conference and our new features like our Academies will be protected via ssl and our teaser lessons

 |  6 min read

Your best investment as SaaS

We explain SaaS companies that the best investment they can make as SaaS

 |  5 min read

7 Cases of Superior Customer Experience

Cases of exceptional customer service and at the end takeaways how to improve it

 |  5 min read

Kill two churns with one tool

How to reduce two churns: customer churn and staff churn with the help of Academy

 |  4 min read

Breathe Life Into Your Old Content

Make your old good content work for you again. Repackage your posts and create a great online course

 |  3 min read

June'18 Update

This is what changed for AcademyOcean in June. Read more about our monthly news and updates in this post

 |  2 min read

How to Structure a Lesson to Make It Easy to Read

An essential short checklist for every Academy owner. 5 main points you should pay attention to while creating your lessons

 |  7 min read

10 Myths About Academies

A detailed review on the most common myths about Academies. Don’t let them stop you on your trip to building a better relationship with your customers

 |  3 min read

How to Improve Your Content

How to fix weak spots in your lessons. With these tips, it is not hard to improve your Academy content

 |  3 min read

May’18 Update

We've gathered all of AcademyOcean's May updates in this post. Read more about our latest changes here

 |  4 min read

How to Find Weak Content Within Your Academy

How to find weak spots in your content and fix it. Use statistics in your Academies to achieve the best results in your content marketing strategy

 |  3 min read

Don't Forget This When Launching Your Academy

Pay attention to some important points when launching an Academy. These tips will help you to receive best results from your Academy

 |  5 min read

How to Use Academies For Lead Scoring

What is lead scoring and why it is important. How to use Academies for lead scoring

 |  6 min read

Academy vs E-Book and Whitepaper

Comparing Academies to e-books and whitepapers. Why Academies are a more convenient way to bring your customers onboard

 |  4 min read

April’18 Update

It’s been a whole month since we posted our very first blog post. Four posts later, we are adding a new blog topic named AcademyOcean Updates. Read more about our changes in April!

 |  4 min read

How to Use Quiz Feature

Quizzes are a cool tool in Academies. Along with lessons, it makes your content engaging and fun

 |  4 min read

Academy vs Knowledge Base

There are many ways to teach your customers on HOW and WHY to use your product. We will review what may suit your needs better: an Academy or a knowledge base

 |  2 min read

Gamification Is Your New Tool For Customer Engagement

We are adding more gamification to Academies. Meet your new Top Learners section!

 |  6 min read

Our History Before The Blog

Hello and welcome to the new AcademyOcean blog! A year has passed since AcademyOcean first release. We celebrated on 24 March 2018 and then we thought: “It...

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