Why does your company need technical skills training? How to build the perfect one?
Usually, people think that technical skills are something very complicated. For example, it can be algorithms for solving various problems, software or programming. However, technical skills are not always associated with the IT industry. The skills are very different depending on the industry in which you work.
Highlights:
Why They're Important for Your Business
Benefits of Technical Skills Training
How to Organize Technical Skills Training
What are Technical Skills?
Technical skills are the experience and expertise required to perform specific digital or physical tasks. In whatever industry you work, certain technical skills are required to perform various types of tasks.
People use this experience and expertise to achieve their goals and perform job duties. These skills encompass a wide range of abilities and knowledge, depending on the field in which you work. Certain technical skills are essential for effectively performing various tasks, whether you work in IT, Sales, Marketing, or any other field.
For example, people who work in Customer Service & Customer Success teams should be experienced in platforms used for the management customers. They should have extensive knowledge of using different kinds of software.
Technical skills are vital for business growth and professional development of employees.
Why They're Important for Your Business
Technical skills, characterized by advanced technology and digital tools, are pivotal in today's business landscape. We live in an age of high technology, which entered into mass consumption by the forces of entrepreneurs of the past, who often themselves had nothing at hand similar to the assortment of tools and software of a modern office worker. It would be ridiculous to assume that today's business can exist in isolation from gadgets with a million applications and the Internet with countless services. For an entrepreneur, to give up all digital advantages now means to "lose" in the first minute.
According to the Work Institute 2019 Retention Report, more and more people each year leave companies that don't perform career development opportunities to their employees. 22 out of 100 employees are leaving their jobs and the top reason is a lack of opportunity to develop skills.
To be sure that your employees could perform their jobs successfully, they need to be equipped with all the necessary technical skills. No matter what industry you work in, employees will use lots of tools and software to achieve your company's desired goal.
The more skills you give your employees, the more productive they become. According to WikiJob, employees with a technical skill are often better at multitasking in a challenging and complex role. In order for your business and your employees to develop, you should organize technical skills training.
Benefits of Technical Skills Training
Facilitates Growth
In the age of high technology, businesses must pay attention to the advantages of digital tools and software. Equipping your team with the necessary technical skills ensures that your enterprise can thrive in this digital era. It allows you to leverage technology to streamline operations, boost efficiency, and stay competitive.
Customer Satisfaction In Customer Service and Customer Success teams, technical skills are essential for managing customer relationships effectively. Technical proficiency allows your team to use the tools and available instruments to serve your customers better. Satisfied customers are likelier to stay loyal and recommend your products or services to others.
Accomplish Company Goals Faster
Technical skills empower your workers to work more efficiently. They can easily handle various tools and software to achieve your company's goals. This increased productivity translates to quicker project completion, better results, and improved general performance.
Skilled People are Happier
By developing technical aspects and investing time and resources in them. You demonstrate commitment to your employees' professional development. People who feel supported and possess a whole arsenal of necessary skills are more satisfied with their jobs. Happy workers are more likely to stay with your company, reducing turnover and associated costs.
How to Organize Technical Skills Training
Now that we understand the importance of technical business skills let's explore how to organize an effective training process for your team.
Stage 1: Prepare for Technical Training Implementation
- Assemble a dedicated team responsible for implementing basic technical skills into your training.
- Set clear goals, including what specific skills you want your employees to acquire.
- Identify the main programs and software that all employees should master and department-specific tools for sales, marketing, Customer Success, and Customer Service teams.
- Develop a comprehensive plan to integrate technical training into your learning processes seamlessly.
Stage 2: Create Training Courses
- Gather all relevant training materials, including instructions, manuals, and content.
- Utilize platforms like AcademyOcean to create training courses with various types of content, such as videos, pictures, and diagrams.
- Group learners by departments to provide tailored training materials specific to their needs.
- Structure courses in a way that facilitates easy navigation for learners.
- Incorporate quizzes at the end of each course to assess learners' knowledge and ensure they've grasped the material.
Stage 3: Present the Learning Process
- Launch your new online training program and present it to your company and employees.
- Highlight the advantages of this online training approach, emphasizing how it will enhance business processes and boost employee productivity.
- Showcase how tracking progress and assessing knowledge through the LMS will contribute to ongoing improvement.
- Encourage employees to actively engage in the training program and take ownership of their skill development.
Basic must-have technical skills:
- сustomer service systems;
- online communication systems;
- IT security;
- social media and database management;
- sales management systems;
- сompany software proficiency.
How to organize technical skills training?
The good news is that your technical specialists don’t have to spend hundreds of hours on employee training.
Teaching technical skills can be automated using modern LMS (Learning Management Systems)
Using LMS for employees training, you will:
- make learning interactive and exciting for employees;
- help master skills and start working faster;
- save the company’s money;
- test knowledge at the end of the training, which will allow you to make sure that employees have learned all the material;
- save significant time for your technical specialists.
Modern Learning Management Systems allow companies to quickly and conveniently train and evaluate staff knowledge, regardless of their location. Such mobility is relevant not only for coordination with remote employees but also to simplify the training of full-time teams.
Companies from all over the world are creating their training portals on our AcademyOcean platform – more than 100 thousand employees, customers and partners have been trained here.
Our customers usually launch portals in a few hours – without designers or IT specialists.
To create your corporate training portal, follow these stages👇
Stage 1. Prepare for an LMS Implementation.
The first thing you should do is to assemble a team responsible for the implementation of LMS in your learning processes. Then, you should determine the goals for which you need training, whom you will teach and what you will teach.
In the case of technical skills development, you should make a list of the main programs and software that all your employees should master, as well as a list of programs and software that are used by separate departments (sales department, marketing department, Customer Success and Customer Service teams).
In the end, you should have a kind of plan, following which you can quickly, without loss of time, implement LMS into your learning processes.
Stage 2. Create training courses.
Firstly, gather all materials you would like to present to your employees (instructions, manuals, etc.). With AcademyOcean, you will be able to create your training courses with all kinds of content. You will also have an opportunity to divide your learners by groups, so you can teach different departments with the material they exactly need.
With few clicks create courses and fill them with content. To better tell your employees about the software, they will use insert videos, pictures, diagrams. You should structure all the courses so that learners can easily navigate the material.
By setting up LMS, you can easily track your learners' progress and understand what is better to focus on in the future. At the end of each course, create a quiz to check learners' knowledge.
Stage 3. Present learning process.
You are ready to present your new type of learning process for your company and employees. Make a presentation to show the advantages of such type of online training, tell how it will improve all the business processes in your organization and how it will increase your employees’ productivity.
To start building comprehensive technical skills training, request a demo and we will draw up a personal launch plan for your company!
