Encourage your teams with courses that help them to garner new skills and boost performance. Equip them to excel in sales and drive your company results.
Achieve a high level of service through systematic call center management training. Ensure your customers receive exceptional support and satisfaction.
Automate newcomers' onboarding and let them jump into the role more quickly without mistakes. Streamline the onboarding process for efficient integration into your call center team.
A single call center training solution for creating a knowledge base, training, and testing
You don't need to be a technical expert to create engaging and interactive training content
Our platform offers easy-to-use tools for creating immersive and interactive learning experiences. Incorporate multimedia elements such as videos, simulations, and interactive quizzes to capture learners' attention and enhance their understanding.
Our platform uses intelligent algorithms to tailor content based on student preferences, performance, and needs. The call center staff receives targeted content focused on specific improvement areas.
Quickly create quizzes and surveys to gauge learners' comprehension and identify areas that require further attention. Our user-friendly interface allows you to design custom assessments with various question types.
Let employees reach their full potential with advanced call center training software
Situational exercises with video answers will help employees get up to speed quickly. For example, ask them to record “your typical response/contact with a customer” and then give detailed feedback.
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Invite mentors or give a coaching role to an experienced team member. You may arrange and hold video meetings directly on the platform. Choose the most effective training method for your employees.
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Make call center online training interactive and mobile. A modern course editor allows you to create lessons with a variety of content types and deliver them to any gadget.
Train your managers, executives, and agents using the smart structure of the AcademyOcean platform
Create separate teams to train employees of different levels or branches on a case-by-case basis. The smart team feature will automate the transition between levels.
Tools such as deadlines, automatic pathways, and lesson progress modes allow you to customize your training program just the way your company needs it.
Each learner has a personal profile with the roadmap, accessible within the LMS. This personalized roadmap allows learners to track their development, set goals, and take ownership of their learning journey.
Assess each learner's demonstrated skills, and tailor the training to their level
Check the level of knowledge at the end of the training. In addition, you can set up access to different content, depending on the results, so that learners memorize and master the material even better.
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Analyze employee progress to maximize benefits and make timely changes to your training program. You have deep statistics and insightful dashboards at all your fingertips.
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Gain valuable insights into call center training performance using our visual dashboards. Admins and managers can track key metrics, identify trends, and make data-driven decisions to optimize training effectiveness.
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Automate this key process to reach strategic corporate goals faster
Onboard faster and better using our platform to consistently train and reinforce knowledge, motivate and engage newcomers from their first days at your company.
Elevate your call center training with our gamification approach
After successful completion of training courses, tests or exams, learners receive certificates to validate their skills and progress. They can share and download them on social media, boosting their confidence and providing tangible proof of their competence.
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Our platform integrates leaderboards where learners can compare their progress and achievements with their peers. This friendly competition adds excitement and encourages higher engagement and performance within the call center training software.
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Encourage teamwork and knowledge sharing through interactive challenges and team-based activities. Our platform creates a dynamic learning environment that reflects the real-life dynamics of a call center.
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Take advantage of our specialized call center training software features. AcademyOcean provides a centralized knowledge base and resources available to your agents at their fingertips.
Empower them with in-depth product knowledge, troubleshooting guides, and best practices to handle customer inquiries efficiently and effectively.
You can always count on our customer service team for assistance navigating the platform:
Personal training session before you start work
Detailed platform knowledge base
Support chat and communication with our experts
What I like most is the elaborate UI/UX and easy of use for both admin and learner. It takes literally 10 minutes to create and launch a new educational course
Olivia
CMO at Reply
Since launching our academy, we've been able to spend 60% less time on onboarding
Elena
HR-Director of Netpeak Group
AcademyOcean has a very user-friendly interface. Every feature we need is there. Their team offers wonderful support, and it’s as excellent value for the price
Ekaterina
VP of Customer Success at YouScan
Providing training for call centers improves customer service, enhances employee skills, and boosts overall productivity and satisfaction.
Call center online training through an LMS offers flexibility, personalized training and easy progress tracking. You can provide blended learning, combining courses with hands-on simulations and role-playing.
To create a call center training program, identify specific skills and knowledge needed, develop engaging content, and utilize an LMS for seamless delivery and assessment. Ask our team for a quick way to launch your company's training.
