Call Center LMS

AcademyOcean learning management system for call centres can help you train new agents more quickly and increase team efficiency. It can also reduce training time, automate onboarding, and guarantee uniform service quality throughout your support organization.

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Key Benefits of Our Call Center LMS

Reduce Onboarding Time by 60%

Reduce Onboarding Time by 60%

Transform your three-week training process into just five days with automated learning paths, interactive scenarios, and targeted skill assessments built into the LMS call center.

Improve First Call Resolution Rates

Improve First Call Resolution Rates

Equip your agents with searchable knowledge base, scenario-based training, role-specific learning paths, real-time performance metrics

Reduce Agent Turnover by 35%

Reduce Agent Turnover by 35%

Keep your best talent engaged and developing with clear skill progression paths, gamification, recognition systems and performance analytics

Deliver professional training with quality call center LMS

Support skill development with audio analysis tools for communication improvement, complemented by mobile-accessible knowledge resources

A knowledge base for call center staff: An integrated resource for providing support and information to call center employees, improving their efficiency and service quality

Essential Features of our LMS for Call Centers

Interactive Multimedia Training Center
Transform complex customer service concepts into engaging, memorable learning experiences microlearning and interactive content
Video Response Assessments
Evaluate real-world skills, not just theoretical knowledge. Your agents can record video responses to simulated customer inquiries. Instead. Trainers provide timestamped feedback on specific moments
Customizable Learning Paths
Tailor training to different roles, skill levels, and career trajectories and adapt content based on performance metrics and skill gaps. Finally, automate certification renewals for compliance requirements
Comprehensive Analytics Dashboard
Track and optimize your training program with actionable insights. Gather team comparison reports identifying best practices
Mobile Accessibility
AcademyOcean software for call center training works great on phones and tablets. Call center staff can access training modules using their mobile devices anytime, anywhere

How Our Call Center LMS Improves Customer Experience

AcademyOcean call centre learning management system uses intelligent algorithms to deliver precisely what each team member needs

Course builder in AcademyOcean LMS: A tool within the AcademyOcean Learning Management System for creating interactive and engaging training courses for call center staff

Build agent confidence through simulated customer interactions with video exercises and branching conversation scenarios that mirror real support situations.
Improve skills through tone training with audio feedback and problem-solving simulations that develop technical expertise and interpersonal communication abilities.

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Dynamic and adaptive content in AcademyOcean LMS: Multimedia elements and adaptive learning features within AcademyOcean’s LMS for enhancing call center training programs

Enhance customer service quality through targeted training in emotional intelligence, de-escalation techniques, cultural sensitivity, and voice modulation — critical human elements that create exceptional support experiences.

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Feedback surveys in LMS: Tools for collecting and analyzing feedback from call center trainees to assess and improve training effectiveness

Assign roles, provide access to learning courses based on roles. Invite mentors or give a coaching role to an experienced team member.

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Transforming Customer Support

Let employees reach their full potential with advanced call center training software

Distribute critical information to your entire team immediately when products change or new issues emerge through tracked push updates and just-in-time microlearning.

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Communication skills test: An interactive assessment tool designed to evaluate and enhance communication skills for call center agents

Enhance customer service quality through targeted training in emotional intelligence, de-escalation techniques, cultural sensitivity, and voice modulation — critical human elements that create exceptional support experiences.

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Call center agent practicing empathy techniques in AcademyOcean's soft skills training module

Assign roles, provide access to learning courses based on roles. Invite mentors or give a coaching role to an experienced team member.

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Online meetings in the training platform: Virtual mentorship sessions conducted via the AcademyOcean LMS, facilitating real-time guidance and support for call center trainees

Seamless Integration with Your Call Center Infrastructure

AcademyOcean learning management system for call centers integrates smoothly modern CRM connections, workforce management software

Adding learners to teams in the AcademyOcean LMS: A feature that allows the organization of call center trainees into teams for collaborative learning and development

Create separate teams within the LMS call center to train employees of different levels or branches on a case-by-case basis. The smart team feature will automate the transition between levels.

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Automated learning paths in AcademyOcean LMS: Customizable, automated pathways within the LMS to guide call center employees through their training journey

Tools such as deadlines, automatic pathways, and lesson progress modes allow you to customize your training program just the way your company needs it.

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Learner roadmap in AcademyOcean LMS: A visual representation of the training journey and progress for call center staff within the LMS

Each learner has a personal profile with the roadmap, accessible within our software for call center training. This personalized roadmap allows learners to track their development, set goals, and take ownership of their learning journey.

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Evaluate and improve training

Assess each learner's demonstrated skills, and tailor the training to their level

Check the level of knowledge at the end of the training. In addition, you can set up access to different content, depending on the results, so that learners memorize and master the material even better.

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Quizzes and exams in AcademyOcean LMS: Interactive assessments designed to evaluate call center staff’s knowledge and skills within the learning management system

Analyze employee progress to maximize benefits and make timely changes to your training program. You have deep statistics and insightful dashboards at all your fingertips.

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AcademyOcean LMS training statistics: Detailed reports and analytics on training performance and outcomes for call center programs within the LMS

Gain valuable insights into call center training performance using our visual dashboards. Admins and managers can track key metrics, identify trends, and make data-driven decisions to optimize training effectiveness.

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AcademyOcean LMS visual dashboards: Graphical representations of training data and metrics within the LMS to help manage and optimize call center training
Automated onboarding training: Video-based onboarding modules in AcademyOcean LMS that streamline the training process for new call center employees

Speed up onboarding with our advanced LMS call center

Automate this vital process to quickly achieve corporate goals

Use our call center online training platform for faster and more consistent employee onboarding. Our software simplifies training, motivates, and engages newcomers from day one, seamlessly integrating them into your company.

Gamify learning and boost engagement

Elevate your call center training with our gamification approach

After successful completion of training courses, tests or exams, learners receive certificates to validate their skills and progress. They can share and download them on social media, boosting their confidence and providing tangible proof of their competence.

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AcademyOcean LMS: Certificates of Achievement: Certificates awarded through the LMS recognizing the completion and mastery of call center training programs

Our platform integrates leaderboards where learners can compare their progress and achievements with their peers. This friendly competition adds excitement and encourages higher engagement and performance within the call center training software.

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AcademyOcean LMS: Leaderboards

Encourage teamwork and knowledge sharing through interactive challenges and team-based activities. Our platform creates a dynamic learning environment that reflects the real-life dynamics of a call center.

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Gamified training experience in AcademyOcean LMS: Engaging, game-like elements integrated into the LMS to enhance learning and motivation for call center staff
Call center online training: Knowledge base view: Online training sessions within the LMS showcasing knowledge base resources for call center agents

Getting Started is Simple

Book a demo with our professional. The next steps are simple:


  • Discovery Session: We analyze your current training challenges and goals
  • Customized Setup: Our team configures the platform to your specific needs
  • Content Migration: We help transfer existing training materials into engaging formats
  • Launch & Support: Get a comprehensive rollout plan with ongoing optimization

Your dedicated implementation specialist ensures a smooth transition with minimal disruption to operations.

We're with you every
step of the way

You can always count on our customer service team for assistance navigating the platform:

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Personal training session before you start work

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Detailed platform knowledge base

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Support chat and communication with our experts

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Support team: Dedicated team providing assistance and guidance for users of the call center training LMS

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See how AcademyOcean will work in your organization

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FAQs about AcademyOcean Learning Management System

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