Encourage your teams with courses that help them to garner new skills and boost performance.
Achieve a high level of service through systematic call center management training.
Automate newcomers' onboarding and let them jump into the role more quickly without mistakes.
A single call center training solution for creating a knowledge base, training, and testing
Let employees reach their full potential with advanced call center training software
Situational exercises with video answers will help employees get up to speed quickly. For example, ask them to record “your typical response/contact with a customer” and then give detailed feedback.
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Invite mentors or give a coaching role to an experienced team member. You may arrange and hold video meetings directly on the platform. Choose the most effective training method for your employees.
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Make call center online training interactive and mobile. A modern course editor allows you to create lessons with a variety of content types and deliver them to any gadget.
Train your managers, executives, and agents using the smart structure of the AcademyOcean platform
Create separate teams to train employees of different levels or branches on a case-by-case basis. The smart team feature will automate the transition between levels.
Tools such as deadlines, automatic pathways, and lesson progress modes allow you to customize your training program just the way your company needs it.
Assess each learner's demonstrated skills, and tailor the training to their level
Check the level of knowledge at the end of the training. In addition, you can set up access to different content, depending on the results, so that learners memorize and master the material even better.
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Analyze employee progress to maximize benefits and make timely changes to your training program. You have deep statistics and insightful dashboards at all your fingertips.
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Automate this key process to reach strategic corporate goals faster
Onboard faster and better using our platform to consistently train and reinforce knowledge, motivate and engage newcomers from their first days at your company.
You can always count on our customer service team for assistance navigating the platform:
Personal training session before you start work
Detailed platform knowledge base
Support chat and communication with our experts
What I like most is the elaborate UI/UX and easy of use for both admin and learner. It takes literally 10 minutes to create and launch a new educational course
Olivia
CMO at Reply
Since launching our academy, we've been able to spend 60% less time on onboarding
Elena
HR-Director of Netpeak Group
AcademyOcean has a very user-friendly interface. Every feature we need is there. Their team offers wonderful support, and it’s as excellent value for the price
Ekaterina
VP of Customer Success at YouScan