Encourage your teams with LMS call center courses that help them to garner new skills and boost performance. Equip them to excel in sales and drive your company results.
Achieve a high level of service through systematic call center management training. Ensure your customers receive exceptional support and satisfaction.
Automate newcomers' onboarding via call centre learning management system. Let them jump into the role more quickly without mistakes. Streamline the onboarding process for efficient integration into your call center team.
A single LMS for call center for creating a knowledge base, training, and testing
You don't need to be a technical expert to create engaging and interactive training content
Our platform offers easy-to-use tools for creating immersive and interactive call center online training. Incorporate multimedia elements such as videos, simulations, and interactive quizzes to capture learners' attention and enhance their understanding.
Our software for call center training, uses intelligent algorithms to tailor content based on learner preferences, performance, and needs. The call center staff receives targeted content.
Quickly create quizzes and surveys to gauge learners' comprehension and identify areas that require further attention. Our user-friendly interface allows you to design custom assessments with various question types.
Let employees reach their full potential with advanced call center training software
Situational exercises with video answers will help employees get up to speed quickly. For example, ask them to record “your typical response/contact with a customer” and then give detailed feedback.
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Invite mentors or give a coaching role to an experienced team member. You may arrange and hold video meetings directly on the platform. Choose the most effective training method for your employees.
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Enhance the interactivity and mobile accessibility of call center online training by utilizing our LMS call center. A modern course editor allows you to create lessons with various content types and deliver them to any gadget.
Train your managers, executives, and agents using the smart structure of the AcademyOcean platform
Create separate teams within the LMS call center to train employees of different levels or branches on a case-by-case basis. The smart team feature will automate the transition between levels.
Tools such as deadlines, automatic pathways, and lesson progress modes allow you to customize your training program just the way your company needs it.
Each learner has a personal profile with the roadmap, accessible within our software for call center training. This personalized roadmap allows learners to track their development, set goals, and take ownership of their learning journey.
Assess each learner's demonstrated skills, and tailor the training to their level
Check the level of knowledge at the end of the training. In addition, you can set up access to different content, depending on the results, so that learners memorize and master the material even better.
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Analyze employee progress to maximize benefits and make timely changes to your training program. You have deep statistics and insightful dashboards at all your fingertips.
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Gain valuable insights into call center training performance using our visual dashboards. Admins and managers can track key metrics, identify trends, and make data-driven decisions to optimize training effectiveness.
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Automate this vital process to quickly achieve corporate goals
Use our call center online training platform for faster and more consistent employee onboarding. Our software simplifies training, motivates, and engages newcomers from day one, seamlessly integrating them into your company.
Elevate your call center training with our gamification approach
After successful completion of training courses, tests or exams, learners receive certificates to validate their skills and progress. They can share and download them on social media, boosting their confidence and providing tangible proof of their competence.
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Our platform integrates leaderboards where learners can compare their progress and achievements with their peers. This friendly competition adds excitement and encourages higher engagement and performance within the call center training software.
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Encourage teamwork and knowledge sharing through interactive challenges and team-based activities. Our platform creates a dynamic learning environment that reflects the real-life dynamics of a call center.
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Take advantage of our specialized call center training software features. AcademyOcean provides a centralized knowledge base and resources available to your agents at their fingertips.
Empower them with in-depth product knowledge, troubleshooting guides, and best practices to handle customer inquiries efficiently and effectively.
You can always count on our customer service team for assistance navigating the platform:
Personal training session before you start work
Detailed platform knowledge base
Support chat and communication with our experts
What I like most is the elaborate UI/UX and easy of use for both admin and learner. It takes literally 10 minutes to create and launch a new educational course
Olivia
CMO at Reply
Since launching our academy, we've been able to spend 60% less time on onboarding
Elena
HR-Director of Netpeak Group
AcademyOcean has a very user-friendly interface. Every feature we need is there. Their team offers wonderful support, and it’s as excellent value for the price
Ekaterina
VP of Customer Success at YouScan
A call center training LMS (Learning Management System) is a specialized software designed to facilitate and manage training for call center agents. It streamlines the delivery of training materials, tracks progress, and ensures all agents meet the performance standards required to excel in customer service roles.
An LMS for call centers improves agent performance by providing consistent, up-to-date training materials that are accessible anytime. It allows for personalized learning paths, real-time feedback, and assessments that help agents refine their skills in customer interaction, problem-solving, and product knowledge.
A robust call center LMS should include features like interactive content delivery, real-time tracking and reporting, integration with existing CRM systems, mobile learning capabilities, and tools for creating simulations and role-playing exercises to mimic real-life customer interactions.
AcademyOcean’s LMS for call center training offers a comprehensive suite of tools that enhance learning experiences and operational efficiency. It supports multimedia content, provides detailed analytics on agent training progress, and includes gamification to motivate and engage learners.
Using software for call center training offers multiple benefits, including reduced training costs, improved agent retention rates, standardized training delivery, and enhanced customer service quality. It streamiles the training process, making it easier to onboard new agents and continuously develop the skills of existing ones.
