LMS For Call Center

Keep your teams up to speed with AcademyOcean LMS

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LMS for Nonprofits

Benefits of Using a Call Center LMS

Train and improve sales skills

Encourage your teams with courses that help them to garner new skills and boost performance.

Keep your customers happy

Achieve a high level of service through systematic call center management training.

Onboard better and quicker

Automate newcomers' onboarding and let them jump into the role more quickly without mistakes.

Providing Professional Service With E-Learning Call Center Training

A single call center training solution for creating a knowledge base, training, and testing

Course page in AcademyOcean LMS

Train the voice of your business

Let employees reach their full potential with advanced call center training software

Situational exercises with video answers will help employees get up to speed quickly. For example, ask them to record “your typical response/contact with a customer” and then give detailed feedback.

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Communication skills test

Invite mentors or give a coaching role to an experienced team member. You may arrange and hold video meetings directly on the platform. Choose the most effective training method for your employees.

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Online meetings in the training platform

Make call center online training interactive and mobile. A modern course editor allows you to create lessons with a variety of content types and deliver them to any gadget.

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Mobile learning platform

Achieve excellence at all levels

Train your managers, executives, and agents using the smart structure of the AcademyOcean platform

 Adding learners to teams in the AcademyOcean LMS

Create separate teams to train employees of different levels or branches on a case-by-case basis. The smart team feature will automate the transition between levels.

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 Automated learning paths in AcademyOcean LMS

Tools such as deadlines, automatic pathways, and lesson progress modes allow you to customize your training program just the way your company needs it.

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Evaluate and improve training

Assess each learner's demonstrated skills, and tailor the training to their level

Check the level of knowledge at the end of the training. In addition, you can set up access to different content, depending on the results, so that learners memorize and master the material even better.

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Quizzes & Exams in AcademyOcean LMS

Analyze employee progress to maximize benefits and make timely changes to your training program. You have deep statistics and insightful dashboards at all your fingertips.

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AcademyOcean LMS training statistics
Automated onboarding training

Accelerate the onboarding process

Automate this key process to reach strategic corporate goals faster

Onboard faster and better using our platform to consistently train and reinforce knowledge, motivate and engage newcomers from their first days at your company.

We're with you every
step of the way

You can always count on our customer service team for assistance navigating the platform:

Personal training session before you start work

Detailed platform knowledge base

Support chat and communication with our experts

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Support team

Clients feedback

See how AcademyOcean will work in your organization

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