AcademyOcean learning management system for call centres can help you train new agents more quickly and increase team efficiency. It can also reduce training time, automate onboarding, and guarantee uniform service quality throughout your support organization.
Book a demo
Transform your three-week training process into just five days with automated learning paths, interactive scenarios, and targeted skill assessments built into the LMS call center.
Equip your agents with searchable knowledge base, scenario-based training, role-specific learning paths, real-time performance metrics
Keep your best talent engaged and developing with clear skill progression paths, gamification, recognition systems and performance analytics
Support skill development with audio analysis tools for communication improvement, complemented by mobile-accessible knowledge resources
AcademyOcean call centre learning management system uses intelligent algorithms to deliver precisely what each team member needs
Build agent confidence through simulated customer interactions with video exercises and branching conversation scenarios that mirror real support situations.
Improve skills through tone training with audio feedback and problem-solving simulations that develop technical expertise and interpersonal communication abilities.
Enhance customer service quality through targeted training in emotional intelligence, de-escalation techniques, cultural sensitivity, and voice modulation — critical human elements that create exceptional support experiences.
Assign roles, provide access to learning courses based on roles. Invite mentors or give a coaching role to an experienced team member.
Let employees reach their full potential with advanced call center training software
Distribute critical information to your entire team immediately when products change or new issues emerge through tracked push updates and just-in-time microlearning.
Book a demo
Enhance customer service quality through targeted training in emotional intelligence, de-escalation techniques, cultural sensitivity, and voice modulation — critical human elements that create exceptional support experiences.
Book a demo
Assign roles, provide access to learning courses based on roles. Invite mentors or give a coaching role to an experienced team member.
AcademyOcean learning management system for call centers integrates smoothly modern CRM connections, workforce management software
Create separate teams within the LMS call center to train employees of different levels or branches on a case-by-case basis. The smart team feature will automate the transition between levels.
Tools such as deadlines, automatic pathways, and lesson progress modes allow you to customize your training program just the way your company needs it.
Each learner has a personal profile with the roadmap, accessible within our software for call center training. This personalized roadmap allows learners to track their development, set goals, and take ownership of their learning journey.
Assess each learner's demonstrated skills, and tailor the training to their level
Check the level of knowledge at the end of the training. In addition, you can set up access to different content, depending on the results, so that learners memorize and master the material even better.
Book a demo
Analyze employee progress to maximize benefits and make timely changes to your training program. You have deep statistics and insightful dashboards at all your fingertips.
Book a demo
Gain valuable insights into call center training performance using our visual dashboards. Admins and managers can track key metrics, identify trends, and make data-driven decisions to optimize training effectiveness.
Book a demo
Automate this vital process to quickly achieve corporate goals
Use our call center online training platform for faster and more consistent employee onboarding. Our software simplifies training, motivates, and engages newcomers from day one, seamlessly integrating them into your company.
Elevate your call center training with our gamification approach
After successful completion of training courses, tests or exams, learners receive certificates to validate their skills and progress. They can share and download them on social media, boosting their confidence and providing tangible proof of their competence.
Book a demo
Our platform integrates leaderboards where learners can compare their progress and achievements with their peers. This friendly competition adds excitement and encourages higher engagement and performance within the call center training software.
Book a demo
Encourage teamwork and knowledge sharing through interactive challenges and team-based activities. Our platform creates a dynamic learning environment that reflects the real-life dynamics of a call center.
Book a demo
Book a demo with our professional. The next steps are simple:
Your dedicated implementation specialist ensures a smooth transition with minimal disruption to operations.
You can always count on our customer service team for assistance navigating the platform:
Personal training session before you start work
Detailed platform knowledge base
Support chat and communication with our experts
What I like most is the elaborate UI/UX and easy of use for both admin and learner. It takes literally 10 minutes to create and launch a new educational course
Olivia
CMO at Reply
Since launching our academy, we've been able to spend 60% less time on onboarding
Elena
HR-Director of Netpeak Group
AcademyOcean has a very user-friendly interface. Every feature we need is there. Their team offers wonderful support, and it’s as excellent value for the price
Ekaterina
VP of Customer Success at YouScan
A call center customer support representative can be trained, onboarded, and upskilled using a digital platform called an LMS (learning management system). It helps standardize knowledge and enhance support quality by enabling teams to access courses, tests, and assessments in a single, centralized system.
An LMS for call centres streamlines the onboarding process, delivers consistent training, and tracks employee progress. It leads to faster adaptation, fewer support errors, and better customer satisfaction.
Indeed. Role-based training assignments are possible with AcademyOcean LMS (e.g. sales, support, technical helpdesk). You can design individualized learning programs based on the competencies and duties of each team.
Of course. You may teach your agents from any location because it is cloud-based. It facilitates self-paced courses, asynchronous learning, and mobile access for remote call centre teams.
The LMS includes advanced analytics and dashboards that display quiz scores, engagement metrics, and course progress. Managers can use these to find performance gaps, modify content, and boost team output.
Indeed. You may automate the onboarding process by giving new hires courses, establishing due dates, and monitoring completions. This will require less manual labor, and all agents will be guaranteed to receive the same excellent training.
