LMS for Call Center Training

Keep your teams up to speed with AcademyOcean LMS

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LMS for Nonprofits

Benefits Of Using A Call Center LMS

Train and improve sales skills

Encourage your teams with courses that help them to garner new skills and boost performance. Equip them to excel in sales and drive your company results.

Keep your customers happy

Achieve a high level of service through systematic call center management training. Ensure your customers receive exceptional support and satisfaction.

Onboard better and quicker

Automate newcomers' onboarding and let them jump into the role more quickly without mistakes. Streamline the onboarding process for efficient integration into your call center team.

Providing Professional Service With E-Learning Call Center Training

A single call center training solution for creating a knowledge base, training, and testing

 A knowledge base for call center staff

Key benefits of AcademyOcean LMS for call center online training

Interactive Multimedia Content 
Engage call center employees with interactive videos, simulations, and quizzes for practical call center management training.
Video Answers for Virtual Practicing 
Use virtual role-playing exercises that allow your employees to practice different scenarios and improve their communication, problem-solving, and customer service skills.
Customizable Training Paths  
Develop training programs tailored to your employee's individual needs and skill levels. This allows them to follow their individual learning pace, increasing knowledge retention as much as possible.
Assessments and Certifications 
Conduct assessments and issue certifications through call center training software to validate knowledge and skills.
Mobile Accessibility 
Call center staff can access training modules using their mobile devices anytime, anywhere.

Streamlined Content Creation

You don't need to be a technical expert to create engaging and interactive training content

Course builder in AcademyOcean LMS

Our platform offers easy-to-use tools for creating immersive and interactive learning experiences. Incorporate multimedia elements such as videos, simulations, and interactive quizzes to capture learners' attention and enhance their understanding. 

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Dynamic and adaptive content in AcademyOcean LMS

Our platform uses intelligent algorithms to tailor content based on student preferences, performance, and needs. The call center staff receives targeted content focused on specific improvement areas.

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Quizzes & Exams view at AcademyOcean LMS

Quickly create quizzes and surveys to gauge learners' comprehension and identify areas that require further attention. Our user-friendly interface allows you to design custom assessments with various question types.

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Train the voice of your business

Let employees reach their full potential with advanced call center training software

Situational exercises with video answers will help employees get up to speed quickly. For example, ask them to record “your typical response/contact with a customer” and then give detailed feedback.

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Communication skills test

Invite mentors or give a coaching role to an experienced team member. You may arrange and hold video meetings directly on the platform. Choose the most effective training method for your employees.

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Online meetings in the training platform

Make call center online training interactive and mobile. A modern course editor allows you to create lessons with a variety of content types and deliver them to any gadget.

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Mobile learning platform

Achieve excellence at all levels

Train your managers, executives, and agents using the smart structure of the AcademyOcean platform

 Adding learners to teams in the AcademyOcean LMS

Create separate teams to train employees of different levels or branches on a case-by-case basis. The smart team feature will automate the transition between levels.

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 Automated learning paths in AcademyOcean LMS

Tools such as deadlines, automatic pathways, and lesson progress modes allow you to customize your training program just the way your company needs it.

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Learner roadmap in AcademyOcean LMS

Each learner has a personal profile with the roadmap, accessible within the LMS. This personalized roadmap allows learners to track their development, set goals, and take ownership of their learning journey.

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Evaluate and improve training

Assess each learner's demonstrated skills, and tailor the training to their level

Check the level of knowledge at the end of the training. In addition, you can set up access to different content, depending on the results, so that learners memorize and master the material even better.

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Quizzes & Exams in AcademyOcean LMS

Analyze employee progress to maximize benefits and make timely changes to your training program. You have deep statistics and insightful dashboards at all your fingertips.

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AcademyOcean LMS training statistics

Gain valuable insights into call center training performance using our visual dashboards. Admins and managers can track key metrics, identify trends, and make data-driven decisions to optimize training effectiveness.

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AcademyOcean LMS Visual Dashboards
Automated onboarding training

Accelerate the onboarding process

Automate this key process to reach strategic corporate goals faster

Onboard faster and better using our platform to consistently train and reinforce knowledge, motivate and engage newcomers from their first days at your company.

Gamify learning and boost engagement

Elevate your call center training with our gamification approach

After successful completion of training courses, tests or exams, learners receive certificates to validate their skills and progress. They can share and download them on social media, boosting their confidence and providing tangible proof of their competence.

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AcademyOcean LMS: Certificates of Achievement

Our platform integrates leaderboards where learners can compare their progress and achievements with their peers. This friendly competition adds excitement and encourages higher engagement and performance within the call center training software.

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AcademyOcean LMS: Leaderboards

Encourage teamwork and knowledge sharing through interactive challenges and team-based activities. Our platform creates a dynamic learning environment that reflects the real-life dynamics of a call center.

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AcademyOcean LMS training statistics
Call center online training: Knowledge base view

Call center software training

Take advantage of our specialized call center training software features. AcademyOcean provides a centralized knowledge base and resources available to your agents at their fingertips.
Empower them with in-depth product knowledge, troubleshooting guides, and best practices to handle customer inquiries efficiently and effectively.

We're with you every
step of the way

You can always count on our customer service team for assistance navigating the platform:

Personal training session before you start work

Detailed platform knowledge base

Support chat and communication with our experts

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Support team

Clients feedback

See how AcademyOcean will work in your organization

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FAQs about AcademyOcean Learning Management System