Transforming Customer Support: How Does Effective Training Elevate Service? Discover the impact of AcademyOcean's customer service LMS in enhancing team performance and reshaping customer interactions.
Create a unified company academy for new employees and save time during their onboarding process.
Get new hires up to speed using interactive courses, quizzes, and gamification. This helps you get new team members involved in work processes more quickly. Set it up once and use it forever. The system takes care of everything for you!
Ensure that every member of your support team has been trained on the same methods and rules. Be it a local team or a remote one — all employees have access to the same knowledge base.
This helps you avoid inconsistent standards when helping clients.
Your customer support team needs to have a deep understanding of your products and services. It is hard to overestimate the importance of training for customer service staff. After all, these are the employees who will be answering clients' questions when they arise.
With the AcademyOcean platform, you can create a knowledge base about your product, conduct quizzes, and certify employees. Employees, in turn, will always have access to the information they need.
A Salesforce study showed that 89% of clients make another purchase after a positive customer service experience. So, training staff in customer service is a must.
Continuous training and skill development will allow your support staff to feel more confident when navigating through difficult situations and help them better serve customers.
Empower your employees with our customer service training software
With our user-friendly platform, seamlessly fill it with interactive training content that engages and educates your employees. You can create customized lessons from scratch or upload pre-existing content, including text, images, presentations, videos, and audio files.
This ensures that even your remote staff receives comprehensive and up-to-date training regardless of location.
Leverage the power of our quiz builder to create interactive simulators, enabling your customer service team to practice conversations with virtual customers. These realistic scenarios help identify knowledge gaps, effectively empowering you to address specific training needs. By conducting polls and assessments, you can continually gauge your team's progress and adapt the training program to enhance their customer service skills.
Enhance your customer service training experience with our software. Empower your remote employees to provide exceptional service and support from anywhere worldwide.
We ensured that our mobile learning management system is easy to use for both administrators and learners, enhancing LMS customer service. Convenient navigation and a thoughtful UI/UX further facilitate seamless acclimation to the platform.
Employees can engage in their customer support training at their convenience, without disrupting their workday.
Whether at home, during commutes, or on breaks, they can access the platform anytime, anywhere, on any device.
Say goodbye to one-size-fits-all training approaches. Our customer service LMS offers an innovative feature: automated learning paths customized for various customer service roles. We have integrated a powerful feature that automates learners' transition from one learning level to another, seamlessly moving them from one team with assigned courses to the next.
Moreover, you can build role-specific learning paths, so your employees receive targeted and personalized training that aligns precisely with their job responsibilities and requirements.
Use our API and Webhooks to easily transfer the data you need, enhancing LMS customer service.
You can also use Zapier to connect to your CRM, HRIS, or any other software - no technical skills required.
What I like most is the elaborate UI/UX and easy of use for both admin and learner. It takes literally 10 minutes to create and launch a new educational course
Olivia
CMO at Reply
Since launching our academy, we've been able to spend 60% less time on onboarding
Elena
HR-Director of Netpeak Group
AcademyOcean has a very user-friendly interface. Every feature we need is there. Their team offers wonderful support, and it’s as excellent value for the price
Ekaterina
VP of Customer Success at YouScan
We would be happy to show you how AcademyOcean LMS can help your company with customer service training
A customer service LMS, also known as customer service training software, is an online learning platform for training customer service agents or representatives. A cloud-based LMS for customer service can simplify training on products, services, sales, customer support, technical skills, and procedures.
AcademyOcean LMS for employee customer service training offers various features for customer service training, including interactive content, role-specific learning paths, analytics and reporting, accessibility across devices, tests and assessments, enterprise-level support, white-label options, and a customizable user interface.
An LMS improves staff training on customer service by providing a centralized and accessible platform where employees can access interactive content, role-specific learning paths, and assessments. It helps monitor progress, identify knowledge gaps, and ensures consistent and practical training across the support team.
With AcademyOcean LMS, you can create a wide range of staff customer service training, including product knowledge, sales techniques, communication skills, problem-solving, handling demanding customers etc.
Yes, AcademyOcean LMS is suitable for businesses of all sizes. It caters to the training needs of small, medium, and large enterprises, offering scalable solutions to enhance customer service across the organization.
AcademyOcean LMS helps track the progress and performance of customer support teams through its analytics and reporting features. Managers can monitor individual and team performance, identify strengths and weaknesses in learning content, and make data-driven decisions to improve overall customer support quality.
