With AcademyOcean, you get the best

Learn how the AcademyOcean learning management system can help you bolster your support team!

AcademyOcean for customer support training

Customer service can make or break your business.

Get new hires up to speed using interactive courses, quizzes, and gamification. This helps you get new team members involved in work processes more quickly. Set it up once and use it forever. The system takes care of everything for you!

Your customer support team needs to have a deep understanding of your products and services. It is hard to overestimate the importance of training for customer service staff. After all, these are the employees who will be answering clients' questions when they arise.

Ensure that every member of your support team has been trained on the same methods and rules. Be it a local team or a remote one — all employees have access to the same knowledge base.

Knowledge base and certificates

A unified training program

A Salesforce study showed that 89% of clients make another purchase after a positive customer service experience. So, training staff in customer service is a must.

Improving customer service

Create a unified company academy for new employees and save time during their onboarding process.

Fast employee onboarding

With the AcademyOcean platform, you can create a knowledge base about your product, conduct quizzes, and certify employees. Employees, in turn, will always have access to the information they need.

This helps you avoid inconsistent standards when helping clients.

Continuous training and skill development will allow your support staff to feel more confident when navigating through difficult situations and help them better serve customers.