The Ultimate Customer Service Training Software LMS

Customer service can make or break your business. Learn how the AcademyOcean customer service LMS can help you boost your support team!

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mobile learning software

What's it for?

Fast employee onboarding

Create a unified company academy for new employees and save time during their onboarding process.

Get new hires up to speed using interactive courses, quizzes, and gamification. This helps you get new team members involved in work processes more quickly. Set it up once and use it forever. The system takes care of everything for you!

A unified training program

Ensure that every member of your support team has been trained on the same methods and rules. Be it a local team or a remote one — all employees have access to the same knowledge base.

This helps you avoid inconsistent standards when helping clients.

Knowledge base and certificates

Your customer support team needs to have a deep understanding of your products and services. It is hard to overestimate the importance of training for customer service staff. After all, these are the employees who will be answering clients' questions when they arise.

With the AcademyOcean platform, you can create a knowledge base about your product, conduct quizzes, and certify employees. Employees, in turn, will always have access to the information they need.

Improving customer service

A Salesforce study showed that 89% of clients make another purchase after a positive customer service experience. So, training staff in customer service is a must.

Continuous training and skill development will allow your support staff to feel more confident when navigating through difficult situations and help them better serve customers.

Why AcademyOcean? 

Empower your employees with our customer service training software

Interactive course builder at AcademyOcean LMS

Training staff in customer service is so easy!

With our user-friendly platform, seamlessly fill it with interactive training content that engages and educates your employees. You can create customized lessons from scratch or upload pre-existing content, including text, images, presentations, videos, and audio files. 

This ensures that even your remote staff receives comprehensive and up-to-date training regardless of location. 

Test and poll

Leverage the power of our quiz builder to create interactive simulators, enabling your customer service team to practice conversations with virtual customers. These realistic scenarios help identify knowledge gaps, effectively empowering you to address specific training needs. By conducting polls and assessments, you can continually gauge your team's progress and adapt the training program to enhance their customer service skills.

Enhance your customer service training experience with our software. Empower your remote employees to provide exceptional service and support from anywhere worldwide.

Quizzes and surveys options at AcademyOcean LMS
 Automated learning paths at AcademyOcean LMS

No technical skills needed

We made sure that the mobile learning management system is easy to use for both administrators and learners.

Convenient navigation and a thoughtful UI/UX make it easy to acclimate to the platform.

24/7 access to training

Employees can work on their training at any time that's convenient to them, without disturbing their workday. They can train at home, on their way to work, or during their breaks.

The platform is available at any time and on any device.

Quizzes and surveys options at AcademyOcean LMS
Automated learning paths at AcademyOcean LMS

Personalize training for every customer service role

Say goodbye to one-size-fits-all training approaches. Our customer service LMS offers an innovative feature: automated learning paths customized for various customer service roles. We have integrated a powerful feature that automates learners' transition from one learning level to another, seamlessly moving them from one team with assigned courses to the next.

Moreover, you can build role-specific learning paths, so your employees receive targeted and personalized training that aligns precisely with their job responsibilities and requirements.


Use our API and Webhooks to easily transfer the data you need. You can also use Zapier to connect to your CRM, HRIS, or any other software — no technical skills required.

Quizzes and surveys options at AcademyOcean LMS

Key Benefits Of AcademyOcean LMS For Customer Service

Interactive Content
AcademyOcean's LMS offers engaging and interactive content that keeps employees invested in their training, leading to better retention of customer service principles.
Role-specific Training Paths
The LMS provides automated training paths tailored for different customer service roles. It allows agents to develop the skills and knowledge necessary to excel.
Analytics and Reporting
The LMS includes robust analytics and reporting features, allowing managers to monitor employee progress, identify areas for improvement, and measure the impact of training on customer service outcomes.
Accessible across devices
AcademyOcean's LMS can be accessed across various devices, giving employees the flexibility to undergo training at their convenience.
Quizzes & Assessments
AcademyOcean LMS incorporates 14 types of quizzes and assessments to gauge employees' understanding and knowledge retention.
Enterprise-ready support
AcademyOcean provides reliable and comprehensive support to ensure smooth integration and ongoing assistance for businesses at an enterprise scale.
White label
Customize the platform's appearance and branding to align with corporate identity.
Custom interface
AcademyOcean's LMS offers a user-friendly interface with the unique advantage of customizable buttons, enabling businesses to tailor the navigation and user experience to meet their needs.

We're trusted by companies around the world

Clients feedback

See AcademyOcean LMS in action

We would be happy to show you how AcademyOcean LMS can help your company with customer service training

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FAQs about AcademyOcean Learning Management System