With AcademyOcean, you get the best
Learn how the AcademyOcean learning management system can help you bolster your support team!
AcademyOcean for customer support training
Customer service can make or break your business.
Customer Service Training For Employees
Get new hires up to speed using interactive courses, quizzes, and gamification. This helps you get new team members involved in work processes more quickly. Set it up once and use it forever. The system takes care of everything for you!
Your customer support team needs to have a deep understanding of your products and services. After all, these are the employees who will be answering clients' questions when they arise.
Ensure that every member of your support team has been trained on the same methods and rules. Be it a local team or a remote one — all employees have access to the same knowledge base.
Knowledge base and certificates
A unified training program
What's it for?
A Salesforce study showed that 89% of clients make another purchase after a positive customer service experience.
Improving customer service
Create a unified company academy for new employees and save time during their onboarding process.
Fast employee onboarding
With the AcademyOcean platform, you can create a knowledge base about your product, conduct quizzes, and certify employees. Employees, in turn, will always have access to the information they need.
This helps you avoid inconsistent standards when helping clients.
Continuous training and skill development will allow your support staff to feel more confident when navigating through difficult situations and help them better serve customers.
Why AcademyOcean?
Integrations
Use our API and Webhooks to easily transfer the data you need. You can also use Zapier to connect to your CRM, HRIS, or any other software — no technical skills required.
Join these companies that have already built successful training with AcademyOcean
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