How «Universalna» built a transparent and controlled training system for the insurance business with AcademyOcean
reduction in new employee onboarding time
completed at least one course in the system
course and learning material completions
Before implementing an LMS, the UNIVERSALNA team operated under conditions typical of the insurance business. Training materials were scattered across different departments, much of the onboarding was handled manually, and tracking training completion required significant time from the HR team.
A separate challenge was the need to regularly train employees and agents in line with legislative changes, store training results, and quickly confirm that training had been completed.
When the volume of training grew and standardization and control became critical, the company began looking for an LMS solution.
«For us, it was key to have a system that allows us to standardize training, quickly update materials, and store training results in accordance with regulatory requirements.»
When selecting a platform, the deciding factors were a clear interface, the ability to launch training quickly, flexible course and test configuration, and analytics for tracking employee progress.
How the Training Process Changed
After implementing AcademyOcean, all core onboarding materials were moved online. New employees go through training at their own pace without involving HR specialists.
Training became structured, with a clear learning path, automated testing, and recorded results. The system makes it easy to update materials, monitor course completion, and check the knowledge level of employees and agents at any time.
«Even employees who had never worked with an LMS before adapted quickly. The platform is intuitive, logical, and doesn't require lengthy training.»
Around 70% of the solution was ready to use out of the box, which allowed training to begin almost immediately after the platform launched.
This is what the UNIVERSALNA product training Academy looks like today:
Results after implementation
Training time for new employees reduced by 20–25%
2 310 learners
completed at least one course
224 courses
completed by at least one employee
32 261
total course completions